Privacy policy

Help You Home Privacy Policy

Effective Date: 28 April 2025

Company: Help You Home Limited

Contact: info@helpyouhomeapp.com

Registered Address: C/O Space NI, 51-55 High Street, Antrim BT41 4AY

1. Purpose of This Policy

This Privacy Policy explains how Help You Home Limited collects, uses, shares, and protects personal data through our mobile app, website (www.helpyouhomeapp.com), NFC wristbands, and related services. We comply with UK GDPR, EU GDPR, Google Play, and Apple App Store requirements.

2. Personal Data We Collect

We collect: Name, Date of Birth, Email Address, Phone Number, Address, Payment Information (via third-party processor), Location Data (for safety features only), Emergency Contact Information, Information provided on behalf of dependants or others (entered voluntarily by the user), Trip Details (hotel name, travel dates, insurance details, passport info), Website usage data (cookies, analytics), and Self-entered Emergency Medical Information (optional): Allergies, Medications, Medical conditions relevant to emergency response.

3. How We Collect Data

We collect personal data when users: Create an account, Subscribe or join waitlist, Add trip details or emergency contacts, Input emergency medical info voluntarily, Use panic alarm or navigation features, Use NFC wristband functionality, Visit the website (cookies and analytics).

4. How We Use Personal Data

We use personal data to provide safety support, navigation help, and customer service; send emergency SMS alerts; store optional emergency medical information; enable NFC wristband functions; process payments; and improve app performance. We may contact users with relevant updates, service notifications, or promotional offers related to Help You Home. You can unsubscribe from marketing emails at any time.

5. Medical Information Clarification

Medical information is voluntarily entered by users for emergency use. Help You Home does not verify or monitor this information. It is securely stored and only used for emergency purposes. Users control what data is written to NFC wristbands.

6. NFC Wristband Data

NFC wristbands store emergency information. Data on wristbands may be read by any NFC-enabled device and is not encrypted. Users are solely responsible for wristband content and should store only minimal, non-sensitive data.

7. Data Sharing

We may share data with payment processors, hosting providers, SMS delivery services, email providers, and analytics partners. Aggregated or anonymised data may be used to evaluate campaigns or partnerships. We do not sell personal data.

8. International Data Transfers

Data may be transferred to trusted providers outside the UK/EU under GDPR-approved safeguards such as Standard Contractual Clauses.

9. Data Retention

Personal data is retained for up to 6 years unless deleted earlier upon user request.

10. Security

We use SSL/TLS encryption, secure cloud storage, multi-factor admin authentication, regular backups, and PCI-compliant payment processors.

11. Your Rights

Users may access, correct, or delete data, restrict or object to processing, withdraw consent, request portability, or file complaints with regulators.